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Department of Health The Government of Hong Kong Special Administrative Region
The Centre for Health Protection (CHP)
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Mobile Health Info Centre


Code on the Use of Health DIRECT

1.Operating Hours
1.1The normal visiting hours of HEALTH Direct are between 10:00 (arrival at venue) and 16:00 (departure from venue) from Mondays to Fridays (excluding public holidays). Any use of HEALTH Direct at other times will be considered on a case-by-case basis.
2. Rental
2.1Free of charge
3. Souvenirs
3.1Provided free of charge
4.Damage / Loss
4.1HEALTH Direct and its facilities and equipment must be used properly and with care. Damage to the fabric or any part of HEALTH Direct should be prevented at all times. The user shall report any damage or loss to Central Health Education Unit (CHEU) immediately and shall bear all costs and expenses incurred from such damage or loss.
4.2Repeated damage to HEALTH Direct and its facilities and equipment may result in loss of the eligibility for future borrowing.
5.Security
5.1The user is responsible for the security of HEALTH Direct and its facilities and equipment.
6.Cleanliness
6.1Users should keep HEALTH Direct and its facilities and equipment clean and tidy. All facilities and equipment must be reinstated immediately after use.
7.Eating / Drinking
7.1Consumption of food or drinks inside HEALTH Direct is not allowed.
8.Smoking / Gambling / Alcohol Drinks / Drugs
8.1Smoking, gambling or betting in any form, and alcohol and drug use are strictly prohibited.
9.Adverse Weather Conditions
9.1When the Black Rainstorm Warning Signal or Pre-No. 8 Typhoon Warning Signal or above is issued on the day, the booking will be cancelled automatically.
9.2If HEALTH Direct has not yet arrived at the venue when the Rainstorm Black Warning, Pre-No. 8 Typhoon Warning Signal or above is issued, users could close the venue and there is no need to arrange parking space for the HEALTH Direct.
9.3If the HEALTH Direct has just arrived at the venue when the Rainstorm Black Warning, Pre-No. 8 Typhoon Warning Signal or above is issued, users should arrange a safe place for the HEALTH Direct until the conditions are safe before allowing the HEALTH Direct to leave the venue.
9.4If Rainstorm Black Warning, Pre-No. 8 Typhoon Warning Signal or above is issued during the promotional activity, all activities should be terminated as soon as practicable and users should arrange a safe place for the HEALTH Direct until the conditions are safe before allowing the HEALTH Direct to leave the venue.
9.5Users may need to contact CHEU at 2572 1476 for rescheduling if he/she deems that it is necessary.
10. Rescheduling / Cancellation
10.1Users can make rescheduling or cancellation for bookings. However, they must notify CHEU at least one working day in advance if they wish to change or cancel the reservation.
10.2Please note that any change to the booking will be subject to the availability of HEALTH Direct.
10.3Please contact CHEU at tel 2572 1476 for rescheduling or cancellation.
11. Suggestions for Improvement
11.1For continuous service improvement, users are requested to fill in a User Feedback Form, put it inside a sealed envelope and return to CHEU staff before HEALTH Direct departs.
12. Booking Enquiries
12.1For enquires, users may contact CHEU at tel 2572 1476 during office hours.
[Office hours : 8:30 am to 6:00 pm from Monday to Friday (except public holidays)]
     

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